The Industry-Business Institute at Union County College is once again hosting free training for the employees of area employers. IBI’s 12-hour customer service training program teaches the principles of effective internal and external customer service and builds skills in listening, probing and questioning, dealing with difficult customers, resolving conflict and diffusing tempers. The class can be…
The proposal that Medicare made this month to better control prescription drug costs involves testing strategies used with some success in the private sector.
Heated battle expected over November ballot proposal to curb state's prescription drug costs, as pharmaceutical industry opens its pocketbook to defeat the measure.
The survey by the Kaiser Family Foundation shows that 71 percent of people with insurance believe their services are excellent or good.